Terms and Conditions

1. About Me & Qualifications

1.1 I work as a Sleep-focused behavioural practitioner.I have been trained in Cognitive Behavioural Therapy for insomnia (CBT-I) with The Sleep Charity and Sleep Consultancy Ltd. under Dr. Jason Ellis, a world-renowned sleep researcher,  and certified in Acceptance and Commitment Therapy (ACT) by Dr. Steven Hayes, the originator of the model. I hold full qualification as a Cognitive Behavioural Hypnotherapist Level 5, trained at the UK College of Hypnosis and Hypnotherapy in London.

My services complement but do not replace medical care. I am not a medical doctor, psychiatrist, or clinical psychologist, or other licensed medical professional. My work focuses on evidence-based approaches to support healthy sleep. I use CBT-I, hypnosis, ACT-I, and mindfulness techniques to improve overall wellbeing and healthy sleep. Full qualification details are in my FAQ.

1.2 I am a registered member of:

• General Hypnotherapy Register (GHR)            

• British Sleep Society UK Multidisciplinary Sleep Professionals

I am fully insured and follow strict professional standards.

2. Services & Fees

2.1 Services:

• Calm Mind Hour: £85 (60 minutes)            

• Sleep Jumpstart: £125 (90 minutes)                     

• Complete Sleep Reset: £640 (1×90 min + 5×60 min sessions)                 

• Complete Sleep Reset Plus: £1,150 (1×90 min + 5×60 min sessions)

2.2 All fees are in GBP (£). Currency conversion fees may apply.

2.3 Sessions occur weekly. You need stable internet and a private, quiet space.

2.4 Programmes are non-transferable and must be completed within 2 months of Session 1.

2.5 Payment Plans:
 For Complete Sleep Reset programmes, you may choose:

Option 1: One-time payment

• Complete Sleep Reset: £640           

• Complete Sleep Reset Plus: £1,150

Option 2: Two-month payment plan (higher total cost)

• Complete Sleep Reset: £711 (£355.50 x 2)           

• Complete Sleep Reset Plus: £1,278 (£639 x 2)            

• First payment due at booking            

• Second payment due 30 days after Session 1

Missed payment plan installments result in programme suspension after 7 days’ written notice. Programme access resumes upon payment. Final session cannot be scheduled until full payment is received.

2.6 Discount Eligibility & Payment Terms

2.6.1 Founding client discounts, referral coupons, promotional codes, or any other reduced-fee offers apply only to direct enrolment in Complete Sleep Reset or Complete Sleep Reset Plus.

2.6.2 Discounted programmes must be paid in full at the time of booking. Clients using any discount, coupon, or promotional rate are not eligible for the two-month payment plan.

2.6.3 Promotional discounts must be applied at the time of booking and cannot be combined with any other offer, credit, or pricing adjustment, including but not limited to:

• Sleep Jumpstart upgrade credit

• Referral incentives

• Any other promotional or discretionary reduction

2.6.4 Clients wishing to use a founding or promotional discount must enrol directly into the applicable programme. Discounts are not available where a client first books Sleep Jumpstart or another standalone session.

2.6.5 Unless explicitly stated otherwise in writing, only one promotional offer may be applied per client.

3. Scope of Services

My services are behavioural, evidence informed and skills-based, using CBT-I, hypnosis, ACT-I and mindfulness approaches, to support healthy sleep.

These services are not designed to treat serious mental health conditions such as severe depression, psychosis, bipolar disorder, complex trauma, or other conditions requiring clinical intervention. If you have been diagnosed with such conditions, please consult with your treating clinician before engaging my services.

Where appropriate, clients are encouraged to seek medical assessment to rule out underlying medical conditions that may affect anxiety, stress, or sleep (such as sleep apnoea, thyroid disorders, or cardiovascular issues).

Not a Crisis Service: If you are in crisis or at risk of harm, contact emergency services, your GP, or mental health crisis support immediately.

4. Liability

4.1 Outcomes vary between individuals. You are responsible for implementing agreed strategies and decisions about your wellbeing.

4.2 My total liability for any claims shall not exceed the total fees you paid for the relevant service.

4.3 Nothing in this agreement excludes liability for:

• Personal injury caused by negligence                 

• Fraud or fraudulent misrepresentation                  

• Any liability that cannot be lawfully excluded

  However, nothing in these Terms and Conditions excludes or limits my liability where such exclusion or limitation would be unlawful.

4.4 I maintain professional indemnity insurance and work within my professional scope.

5. Payment

5.1 Payment is due at booking via the online system or by bank transfer at least 48 hours before the appointment.

5.2 Fee changes apply to future bookings only.

6. Results & Commitment

Results vary between individuals. While I am committed to supporting you, I cannot guarantee specific outcomes. Success requires mutual commitment, attending sessions regularly and following agreed strategies.

7. Lateness & No-Shows

7.1 Sessions start at the scheduled time. If you’re late, the session ends at the original scheduled time.

7.2 If I’m late (10+ minutes):

• Single sessions: Full refund or rescheduling              

• Programmes: Rescheduling only

7.3 If you’re late, I’ll wait and attempt contact. After 15 minutes with no response, the session is a no-show.

7.4 No-shows are charged in full and counted as used sessions.

7.5 Emergencies:
 For genuine emergencies (medical issues, bereavements, documented outages), I may offer one emergency accommodation per engagement at my discretion:

• Single sessions: One rescheduling            

• Programmes: One rescheduling OR 2-week pause

Conditions:

• Contact me ASAP            

• Documentation may be required            

• Limited to one instance per client

This is a goodwill gesture, not a contractual right.

8. Scheduling & Cancellations

8.1 Programmes must be completed within 2 months of Session 1. If my holiday prevents scheduling, the deadline extends by the duration of my absence.

8.2 Single Sessions (Calm Mind Hour/Sleep Jumpstart):

• 48+ hours’ notice: Full refund or rescheduling              

• Less than 48 hours: Charged in full

8.3 Programmes (Complete Sleep Reset/Plus):

• 48+ hours’ notice: Reschedule within programme timeframe (ideally within 2 weeks)                      

• Less than 48 hours: Charged in full

8.4 Cancellations confirmed by email.

8.5 Required Documentation:
 Privacy Notice, Forms, and Client Agreement must be completed 48 hours before Session 1. If not completed, I’ll offer one courtesy rescheduling. Failure to complete before the rescheduled session will be treated as a late cancellation and charged per 8.2 or 8.3.

9. Refunds

9.1 Single Sessions:

• 48+ hours’ notice: Full refund            

• Less than 48 hours or no-show: No refund (unless I cancel)

9.2 Programmes:

• Before Session 1: Full refund            

• After Session 1, before Session 3: You’ll receive a refund of the total amount paid, minus £125 for each session you’ve completed (Complete Sleep Reset) or £175 per session (Complete Sleep Reset Plus) to account for ongoing support provided.           

• After Session 3+: No refund

9.3 Refunds processed within 10 business days to original payment method.

9.4 Contact me before initiating chargebacks. I maintain detailed records.

10. Sleep Jumpstart Upgrade Credit

Clients who complete Sleep Jumpstart and upgrade to Complete Sleep Reset or Reset Plus within 2 months receive:

• Full £125 credit toward the programme fee           

• Jumpstart session counts as Session 1 (initial assessment)            

• Remaining programme: 5 additional sessions

11. Programme Termination

11.1 You may end the programme anytime. I recommend discussing this in-session.

11.2 I may terminate services for:

a) Payment Issues:

• Payment 7+ days overdue after written notice            

• Missed payment plan installment without communication

b) Conduct Issues:

• Abusive, threatening, or inappropriate behavior (immediate termination)                        

• 3+ no-shows without notice            

• Documented refusal to engage with service after 2+ written discussions

I’ll provide written notice and opportunity to address concerns (except for abusive conduct). No refunds for termination under 11.2(b).

12. Confidentiality

All information is confidential except where:

• Required by law (safeguarding, court orders)              

• There’s risk of serious harm to you or others

Anonymized case material may be used for supervision or professional development with all identifying information removed.

13. Intellectual property

13.1 All session content, materials, resources, worksheets, audio recordings, protocols, exercises, and programme structures provided during our work together are my intellectual property unless otherwise stated.

13.2 These materials are provided solely for your personal use within the context of our work together.

13.3 You may not reproduce, distribute, share, publish, teach, commercially use, or provide these materials to third parties without my prior written permission.

13.4 Breach results in immediate termination without refund.

13.5 This clause survives termination of our working relationship.

14. Communication

14.1 Contact me at [email protected]

14.2 I reply within 48 hours (excluding weekends/holidays).

14.3 Email is primary communication. WhatsApp support (12-hour response) is only for Complete Sleep Reset Plus clients.

14.4 Holidays:

• I’ll notify you of planned absences 2+ weeks in advance where possible                        

• Email/WhatsApp responses may be delayed            

• If my absence affects your session, we’ll reschedule without penalty                 

• The 2-month deadline automatically extends by the duration of my absence

15. Professional Registration & Insurance

I hold full professional indemnity insurance covering worldwide online services. Proof available upon request.

16. Governing Law & Dispute Resolution

16.1 Governed by Czech Republic law.

16.2 You retain all mandatory consumer rights under your country’s laws.

16.3 Dispute Resolution:

• Contact me directly first            

• Mediation before litigation            

• Both parties may bring proceedings in either Czech courts or your home country courts

17. Data Protection

17.1 I retain records for 7 years from final session per professional standards.

17.2 Under GDPR, you can:

• Access your data            

• Request corrections            

• Request deletion (subject to legal retention)                    

• Withdraw consent            

• Receive portable data            

• Lodge complaints with your data protection authority

17.3 Exercise rights by emailing [email protected]. I respond within 30 days.

17.4 Full details in my Privacy Policy